First Class Automotives

Now had my 2nd service done on my Mercedes by the team at First Class Automotives. Always informed about whats happening and if any further work required. Highly recommend Peter and the team.

I've been using first class for about 8 years with two European vehicles, I've always been most impressed with the service they provide while the prices are very reasonable.Peter and Nigel are both extremely knowledgeable and very easy to deal with.I've always recommended them to friends, and being a business owner myself it's easy to spot a well run business where they are obviously doing all the right things.

Made a booking last week for 10.30am this morning. Both my wife we're pleasantly welcomed and greeted by hospitable Sarah who ushered us to a comfortable waiting room and offered us a coffee.Nigel soon greeted us and immediately took my car to his workshop and immediately attended to my car. Parts are needed and I've decided to leave the repair till early next year.In todays competitive environment and global changing health regulations it's fair to say that its refreshing to experience a professional approach to work ethic, customer focus and satisfaction.Thank you Nigel for giving me kind consideration into securing options soon to remedy my cars problem.All the very best Nigel, Sarah and all at First Class Automotives.I look forward to to seeing you again.Kind RegardsBobby Beins.

I Initially went to get the breaks sorted on my 4WD due to the front pads being worn. The Receptionist was amazing when I first rang and fitted me in the next day.I took the car in in 2WD, and the car came out in 4WD. Although I found this odd, especially when this isn’t linked in anyway to the breaks, I didn’t think much of it and then proceeded to fly out to the field the next day for my work. Upon return when using the car, I realised the 4WD gearbox was stuck in its position and couldn’t be moved. Not wanting to make the problem worse and force anything, I took the car back to the workshop in hopes it would be an easy and quick fix, as the only time this gearbox had been touched was when it was getting fixed.Although they tried for 20 mins to initially see if there was a non-intrusive way to rectify the problem, I was quickly told that if I wanted them to have a further look I would be charged nearly $100, which is not including any cost if there was an actual problem to fix. To my surprise, there was no responsibility being taken regarding the situation, and I was made to feel guilty for not identifying the problem straight away after the initial repair. If a certain part of the car is being repaired, you shouldn’t be expected to check every other aspect of the car to see if it has been meddled with in some way, especially from a so-called respected garage.Although it was stated that if it indeed was the garages fault they would pay, there was no examples given of what would constitute that, and when asked, I was greeted with only rudeness and disrespect. At most, this was an empty gesture with no substance, a face-saving statement. They openly blamed they age of my car, and that it was general wear and tear, which they can easily do as I am not a mechanic and know very little about cars. If I had used the car after, then I would understand there viewpoint, as it is not their responsibility for other parts of the car failing unrelated to the initial repair. But the only variable in this story which could cause problem this was their initial work on the car.If you are looking for somewhere which takes responsibility for their work, who is on the customers side and believes their story, who listens and wants to help reach a solution, then this definitely is not the place. Save yourself potential hassle, worry, and money and go elsewhere. I have left feeling upset and to blame for the situation, and having to now find alternative on how to rectify the situationNote, this may not be a reflection of all individuals who work here, just the one I unfortunately had the pleasure of dealing with. I also want to still commend the receptionist who was polite and helpful wherever she could be.

Great service, repaired my tyre while I waited.

First class service from Nigel & his team. I needed to get my car back on the road ASAP and despite being very busy Nigel was able to produce an outcome which saw me back on the road quickly.

Nigel and Peter stand behind their name in providing a First Class automotive service. My relationship with them started through Hughes warranty, but has led to the replacement of a brand new OEM 4.2 ltr V8 engine to my Supercharged Audi S5 after I scored a cylinder on a track day gone very wrong! . An incredibly challenging and high risk job as the supplier of the supercharger in America was no longer in business. After the (nameless) mechanic who fitted my supercharger kit 2 years before refused to help, I was on Nigel and Peters door begging for help!!! After a lot of blood, sweat (on their part) and tears (on my part)......the new engine started Frist press of the Start button and has not missed a beat. Obviously the First Class team have been and will continue to shower their love on my car!!!

This is my first independent car service for 10 years or more. Peter is very pleasant to deal with. He takes the time to explain aspects and welcomes questions. I never felt I was asking too much, Peter has a great personality and his passion and knowledge of cars comes through in conversation.The administration staff are also very pleasant and understanding. Due to factors of external influence, I had to reschedule and not once was I made to feel as if it's a burden.I love my cars and I am very picky about who maintains them. I'm glad I found First Class Automotives, recommended by John Hughes Prestige.